FAQ

Everything there is to know.

What is your return/refund policy?

We offer a refund/return policy on the full price of goods in new or saleable condition, returned within two weeks of shipment receipt. We do not refund shipping costs.

Should you wish to return goods please contact us within 7 days of shipment receipt.

We suggest that items are returned with appropriate insurance and tracking; no responsibility will be taken for lost or damaged goods whilst in transit.

ii. Damaged items

If any item arrives damaged please contact us immediately and keep the item(s) and packaging.

A replacement will be dispatched once we have either received the damaged item back or photos are submitted showing the damage.

Please wait for instructions before returning the item.

iii. Delayed items

If your item does not arrive within 7 days of receipt of your dispatch notification email, please contact us.

What payment methods do you accept?

We accept credit/debit cards, PayPal and Apple Pay.

How long until my Item(s) arrive?

Goods usually ship within 1/2 business days of order. Personalised Items and framed prints may take slightly longer as they are made to order, but again these can be shipped sooner.

Confirmation of dispatch will be emailed along with estimated delivery time.

Do you post outside the UK?

Yes we do, we post to all corners of the world, just select your country in the drop down box at checkout.

What will it cost to ship my items?

Postage in the UK is FREE.

International Postage: Costs start at £1 for small items up to £5.50 for larger items.

Privacy Policy

Privacy Policy

At Stripey Cats we are committed to maintaining the trust and confidence of our website visitors. Stripey Cats will not sell, or pass on your personal information to other companies for marketing purposes.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information in accordance with our website.

What personal information do we collect from the people that visit the Stripey Cats website?

When visiting the Stripey Cats website to view our products you are not providing any personal information, however Stripey Cats may record the operating system used to access the website, the number of visits you have made and which pages you have accessed. Stripey Cats only does this to obtain relevant data on what content is being accessed the most in order for us to improve our services as a business.

When ordering or wholesale registering via the Stripey Cats website, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you complete your order.

When do we collect information?

Stripey Cats collects information from you when you register on our site or place an order, at which point you will need to enter personal information to complete the purchase. 

Mailchimp
Personal information is used to send out marketing emails advising of any new products or services at Stripey Cats, this information is stored in a Mailchimp account. For further information please refer to their privacy policy.

Google Analytics

The Stripey Cats website uses Google Analytics. For further information please refer to the Google privacy policy. Google comply with the Privacy Shield framework.

 

Cookies

The Stripey Cats website uses cookies. By visiting our site you are providing consent for cookies to be served. Cookies are small files of information which are stored on your PC, tablet or phone hard drive. Cookies do not contain any personal information about you but allow the Stripey Cats web server to recognise you when you visit our website. If you do not wish us to use this information you may set up your website browser to reject cookies.

 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, respond to a survey or marketing communication in the following ways:

  • To allow us to provide you with a better service by responding to your customer service requests 
  • To process your transactions in a timely manner
  • To send periodic emails regarding other products and services
  • To follow up with you regarding the product you have previously received
  • To contact you regarding an order you have made

How do we protect your information?

Our website is scanned for security threats in order to make your visit to our website as safe as possible.

All sensitive/credit information you supply when making a purchase via our website is protected via Paypal, Stripe and Big Cartel. You can view their privacy policies here;

Information Requests

You have a right to request the information Stripey Cats Ltd holds on you, contact stripeycats@icloud.com should you wish to receive this information, please allow 14 days for this requested to be completed.

If you want to change the details we hold on you, please also email stripeycats@icloud.com. 

Should you wish to ‘Unsubscribe’ from any marketing emails Stripey Cats sends, you can click unsubscribe in the email at any time and we will stop sending you emails. 

We hope this Policy has been helpful in setting out the way in which we handle personal data, if you have any questions you can write to us at Stripey Cats Ltd, Studio 401, 113 Pollard Street, Manchester, M4 7JA.

If you can’t find an answer to your question

Get in touch here